Identity expertise on tap: introducing our new TrainingPlus packages
Identity training courses plus ongoing ad-hoc help and support at discounted rates
Over the last decade, we have gained an international reputation as the go-to company for training courses and tools focusing on Microsoft hybrid identity technologies that underpin security and governance.
But many of our customers want more!
Many customers who have completed our training courses go on to implement their own identity solutions (using MIM, Azure AD Connect and Azure AD) – but nearly all of them hit a bump in the road at some point, or simply need some advice or help with particular features or overall system design.
Our sister companies in Oxford Computer Group offer full implementation services but, for help with smaller issues and mentoring staff, our customers frequently come back to us.
Why? In addition to our highly rated instructors, we have an expert “behind-the-scenes” team who ensure our courses and tools are always up to date with the latest developments in technology and best practice. They are perfectly placed to help customers with all kinds of identity-related issues.
Having provided this type of informal, ad hoc advice, help and mentoring for many years, we have designed our new TrainingPlus packages to meet our customers’ training and support needs on an ongoing basis.
What is TrainingPlus?
TrainingPlus offers a choice of flexible and cost-effective annual packages that enable organizations to benefit from our training and support services, as and when they need them, at a discounted price.
From resolving minor issues to sanity checking disaster recovery plans, and from mentoring staff to providing an extra pair of hands as and when needed, our TrainingPlus+ packages provide identity expertise on tap.
How does TrainingPlus work?
TrainingPlus+ packages allow customers (businesses, organizations, or individuals) to pay in advance for training and support services in return for what is effectively a discount on our standard pricing.
You buy TrainingPlus vouchers which are valid for one year from purchase. We issue bonus vouchers based on the level of advance payment – see table. At the end of the year, unused vouchers can be rolled into a new package. If you choose not to buy a new TrainingPlus package, unused vouchers can be used at 50% of their original value during the following year.
You can choose to buy USD, GBP or Euro vouchers.
|TrainingPlus annual package||Advance payment (in chosen currency) ||Bonus vouchers we add||Vouchers available to spend|
Here are a couple of examples…
Example 1: An organization buys an Alto TrainingPlus package in USD for $10,000. We add $2,000 worth of vouchers – so they can spend $12,000 on our public and online training courses and support services in next 12 months. At the end of the year, they have $1,200 worth of vouchers left over. They choose to buy another Alto TrainingPlus package for $10,000, giving them $13,200 of vouchers to spend in the next year.
Example 2: An organization buys a Stratus TrainingPlus package in GBP for £5,000. We add £600 worth of vouchers – so they can spend £5,600 on our public and online training courses and support services in next 12 months. At the end of the year, they have £500 worth of TrainingPlus vouchers left over. They choose not to renew so have £250 worth of vouchers to spend in the following year.
What's included in TrainingPlus?
- Public and online self-paced training courses
- Short bursts of mentoring or training on specific topics
- Overseeing your architecture
- Disaster recovery plans
- Upgrade procedure
- Checking/refining code
- Sanity checks (I am about to press this button, is it going to break anything?)
- Database health
- Reviewing error logs
- Server health
Configuration and development
- Management agents/connectors
- Form design
- Security configuration
- Onboarding and offboarding processes
- Auditing/reporting capabilities
- Errors and problems with your solution
- But to be clear, we are not a 24×7 support service, we are not here to “keep the lights on”
What is not included?
- We are not a full consultancy – our sister Oxford Computer Group companies do that! So we do not take on complete implementations, nor do we provide managed services or 24×7 system support.
- Private courses for groups are not included in TrainingPlus. More information about private training is available here.
Can we use TrainingPlus vouchers for training courses?
You can use vouchers for public, instructor-led training courses and online, self-paced courses, but not for private training courses for groups.
Can we buy more TrainingPlus vouchers within a 12-month period?
Absolutely! You can buy more TrainingPlus vouchers at any time on the same terms, and they will be valid for another year. Any unused vouchers from a previous package will have their validity extended to match.
What happens if we don’t use all our TrainingPlus vouchers before they expire?
At the end of the year, any unused vouchers can be rolled into a new package. If you choose not to buy a new TrainingPlus package, unused vouchers can be used at 50% of their original value during the following year.
See our TrainingPlus terms and conditions.
Meet the experts
With more than a century of identity expertise between them, there’s not much that our technical wizards don’t know! They’re ready to offer you their identity expertise on tap as and when you need it.