TrainingPlus packages – an overview

TrainingPlus packages allow customers (businesses, organizations, or individuals) to pay in advance for services in return for what is effectively a discount on our standard pricing.

Customers buy vouchers which are valid for one year from purchase and which can be spent Oxford Computer Training (OCT) public and online self-paced training courses and support services. OCT issues bonus vouchers based on the level of advance payment – see table below. At the end of the year, unused vouchers can be rolled into a new package or used the following year at 50% of their original value.

Customers can choose to buy USD, GBP or Euro vouchers.

TrainingPlus annual packageAdvance payment (in chosen currency) 
Bonus vouchers we addVouchers available to spend
Stratus5,0006005,600
Altostratus7,5001,1008,600
Alto
10,0002,00012,000
Cirrus
15,0004,00019,000

OCT keeps track of voucher spend and can provide a statement on request. No physical vouchers are issued.

Services in scope

Vouchers can be used by the customer to pay for a range of OCT services, including, but not limited to:

  • Public and online training courses
  • Mentoring
  • Reviews of solution architecture, disaster recovery plans, code
  • System health checks
  • Configuration and development
  • Process review
  • Troubleshooting

Exclusions

  • Private training for groups. More information about private training can be found here.
  • We are not a 24×7 support service, and we do not offer the kind of support that is intended to keep a customer’s system running. We will certainly help a customer’s staff to troubleshoot problems, and iron out issues, but we do not provide time-critical support.
  • We do not offer a managed service. We can advise and assist the customer’s internal support staff, but we cannot replace staff.

Expenses

Most services can be provided virtually (via a shared desktop, VPN or Teams, for example). Where a visit to customer site is involved, hours and expenses are agreed in advance. Expenses are passed on at cost – but, as vouchers are effectively bought at a discount, they cannot be used to reimburse expenses.

Minimum spend

Any time spent providing services is measured in intervals of 30 minutes, and charged according to our standard rate sheet. 30 minutes is our minimum billing interval.

Additional packages

If a customer buys an additional package, any unused TrainingPlus vouchers will be re-issued at the same time, valid for one year from the date of purchase of the additional package.

Expiring vouchers

At the end of the year, any unused vouchers can be rolled into a new TrainingPlus package. If a customer chooses not to buy a new package, vouchers can be used at 50% of their original value the following year.

Authorizing voucher use

When TrainingPlus vouchers are purchased, OCT will require a list of personnel authorized to use them. Ideally the list of authorized persons will be limited to one or two people. It is the responsibility of the customer to inform OCT of any changes to personnel which affect this arrangement.

Limitation of liability

In no event will we be liable for any damages whatsoever (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of advice provided by OCT. If your use of advice or information provided by OCT results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.